Frequently Asked Questions
Everything you need to know about our quality goods and services.
Where are Upstate Stock products manufactured?
The majority of our products are proudly knit and finished in New York State using high-quality American-sourced materials to ensure the smallest possible carbon footprint.
How long will it take for my order to ship?
Standard orders are processed within 2-3 business days. Once shipped, domestic transit typically takes 3-7 business days depending on your location.
What is your return policy?
We accept returns on unworn, unwashed items in their original packaging within 30 days of delivery. Please note that certain apothecary and sale items are final sale.
Do you offer international shipping?
Yes, we ship worldwide. International rates and delivery times are calculated at checkout based on the destination country and package weight.
How should I care for my wool accessories?
To maintain the longevity of your wool items, we recommend hand washing in cold water with a mild wool detergent and laying flat to dry. Avoid machine drying and agitation.
Can I cancel or modify my order after it has been placed?
Because we aim to process orders quickly, we can only make changes or cancellations within 1 hour of the order being placed. Please contact our support team immediately for assistance.